Technical Support Analyst


Coosa Pines, AL, US, 35044-0555

Department:  IT Operations & Services (IT03)

We at Resolute are a diverse group of individuals who possess a wide variety of skills. Here, we believe that giving you the ability to maximize your potential without constraint is key to our shared success.

Our Coosa Pines location in Coosa Pines, Alabama, is currently seeking talent to fill the position of IT Technical Support Analyst. This job is onsite at the Coosa Pines facility.

Duties and Responsibilities

  • Works directly with customers to provide services and help resolve computer problems.
  • Uses discretion to effect timely solutions of problems to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
  • Receives requests for computer technical assistance and problem resolution from Company employees.
  • Collects detailed information to categorize requests to determine method of resolution
  • Exercises sound professional judgement in analysis of problems to: (1) Attempt hardware/software solutions by phone or (2) decide proper level of maintenance required to solve the problem.
  • Performs level 1 system administration functions.
  • Provides needed support to the site IT Analyst.


Knowledge and Experience 

  • Computer science degree (preferred) with 1-5 years hands-on experience in desktop, server, and network technologies and user interface languages. The successful candidate is a self-starter who is motivated by the desire for continuous improvement with respect to the organization’s financial results.
  • Technical capacity
  • Collaboration skills
  • Customer/Client focus
  • Problem solving/analysis
  • Time Management
  • MS Office 365
  • Windows 7, Windows 8, Windows 10, XP and Vista
  • Windows server 2003, 2008, 2012
  • Remote desktop support
  • Active Directory
  • Advanced printer/peripheral device troubleshooting
  • TCP/IP, DNS and DHCP
  • Support for handheld smart phones and tablets
  • Project management experience.
  • On Call.
  • Experience in a manufacturing environment a plus.



Manufacturing environment.  Must be able to wear steel toe boots, hard hat, hearing protection, eye protection, gloves. Walking on uneven surfaces, able to climb stairs, carry at least 20 lbs.


Forest products are essential, as are each and every one of our employees and contractors. We take the necessary steps to protect the health and well-being of our employees and to safeguard the integrity of all Resolute facilities.


We are all in this together. We are one community. We are #RESOLUTEPROUD


Be part of the change. Be part of a dynamic team.
We are a global leader in the forest products industry offering an energetic and safe work environment with opportunities and challenges that will help develop your skills. We are more than 8,000 employees in Canada, the United States and various other international locations.

We are looking for employees with the experience and expertise to improve our efficiency, increase our long-term profitability and deliver first-class products and services to our customers. And you, what are you looking for?

We are a company writing a new story for itself in a rapidly changing industry. We have made important inroads to ensure our viability and to be an environmental supplier of choice. Come take part of our history and be part of the change!


How are we building the Resolute of the future?
Find out in our Annual Report, available at

Join the conversation!
Visit The Resolute Blog at and follow us on LinkedIn, Twitter, and YouTube.


No sponsorship will be provided for this position.


Resolute Forest Products is an Equal Opportunity Employer